In order for us to make your stay the very best we would like to share with you a few simple rules that will help guide you. These rules are in place for your safety and enjoyment as well as the staff.
Smoking – There is no smoking allowed in the Villa or on property except out at the beach patio past the arched gates. Please do not leave your cigarette butts on the ground. Please use an ash tray.
Lite Laundry – The housekeepers will wash your clothes at your request at a per piece price of $1.00. Please keep it to “lite” wash (undergarments, t-shirts, bathing suits, etc). They are not responsible for any damage. Please place your soiled garments outside your room and inform them. They will get them back to you in 24 hours except Sunday or their day off. Please pay the housekeepers directly when they return your clothes.
Days off – We give our staff a day off every 7 th day. Usually this falls on a Sunday however if there is a conflict or if you would like them to work the 7 th day please inform Greg. There is a fee of $20 per staff member except for our chef; the charge is $10 per person per meal. You will need to pay Greg directly for that day and any extra meals.
Meals – Two meals of your choice are prepared daily. Lite snacks can also be arranged. Food and beverage costs are the responsibility of the guest. If you are having guests or large parties for dinner please give our chef and Greg a minimum of 24 hours notice. Based on the size of the special dinner, we might need to hire additional help at an expense of $20 per helper. Note: We will ask that you prepare a grocery list of staples (beer, alcohol, bottled water, sodas, chips, ice cream, meats, fruits and vegetables, etc) for us to purchase on your behalf prior to your arrival so that we may stock the villa for you. Guests are responsible for all grocery and beverage costs during their stay. The Staff will do the shopping and give you a weekly total of the cost. Please pay Greg at the beginning and end of the each week for all groceries and any extra help.
Provisioning - Grocery items can be stocked at the villa for your arrival with at least two weeks advanced noticed. Upon your arrival please pay Greg for the groceries plus an additional 10% for the service. He will supply you with receipts.
Electricity/AC – The energy cost in Mexico are much more expensive than the US. Please help us save energy by turning off your AC unit and lights when leaving your room. It is best to leave your ceiling fan on during the day. In addition, please do not leave the AC on when doors are open throughout the house.
Telephone Use – Through modern technology, we offer freeunlimited calling to the US and Canada only on line 2. Line 2 is an “Internet” phone line which allows our guest unlimited use to North America. Line 1 is our local line which only local calls should be made from. There will be a fee to use line 1 for long distance as well as line 2 for local calls. Please contact Greg for further assistance.
Tipping – We ask that our guest group (not individual guests) tip our staff at the end of its stay. The industry standard is 10-20% of one's lodging (not including food & beverage) divided among the staff. [For example a week's stay of $12,250 would incur an average minimum tip of $ 1,225, divided by the seven staff members.] For groups larger that 14 people we suggest a proportionate increase in the tip due to the extra work load.
You will notice a number of people working at the Villa that are not included in the above tipping schedule since they work for private contractors (e.g.-security and garden).
Greg will provide envelopes with the names of the Villa Encanto staff members and their job titles for your convenience or you can give one lump sum and Greg will distribute equally. If you have any questions or comments, please feel free to discuss them with Greg. We suggest a denomination minimum of $150 each for the waiter/chef’s assistant (Daniel and Louis), the housekeepers (Karina, Karen and Jessica), $200 for our bartender/server (Ruben), and $250-$350 for our chef. NOTE: For groups larger than 14 people please add 5 to 10% more to the suggested tipping method.
Babysitting/Childcare – We have a strict policy that our staff is not available or responsible to care after any visiting children or monitor their activities.
Security – For your added convenience, we have installed safes in each closet for your personal belongings. Furthermore, every evening from 7pm until 7am we will have a security guard patrolling the property, street and beach to make sure your night’s sleep is a quite one.
Departure Time – The arrival time for the Villa is 3:00 PM and the departure time is 11 AM. If you need additional time please contact Greg to work out the details.
Transfers to and from Airport – If you prefer, we would be more than happy to arrange your pickup at the airport as well as your departure. We contract this service with a local taxi company. If you have multiple pickups or a large party, please let us know so we can accommodate your specific needs.
Fun things to do! – Puerto Vallarta offers many exciting activities year round. We can arrange excursions to the jungle, swim with the dolphins, parasailing, sport fishing, surfing, horseback riding, Curves Fitness Center, and more. Our preferred sport fishing and surfing company will pick you up in front of the villa at the beach with their boats. Please contact Greg for further information.
Miscellaneous – Please help us protect our furniture and home by wiping off sand before entering the house, avoid sitting on furniture with wet clothes and/or lotion bodies, and use coasters for placing drinks on furniture.
Download PDF House Rules
